Shipping & Returns

At Great Adventure Camping, we value your trust and aim to provide a smooth, transparent shopping experience.

Shipping Policy

Processing Time

Orders are processed within 1–5 business days after payment confirmation.

Estimated Delivery Times

• United States: 5–15 business days
• International: 10–25 business days

Tracking Information

A tracking number will be emailed once your order ships. Please allow a few days for tracking updates to appear.

Multiple Shipments

If you order multiple items, they may arrive in separate packages to speed delivery.

Delays

Delivery times are estimates. Holidays, customs checks, or carrier issues may cause delays outside our control.

Incorrect Addresses

Please double-check your shipping address. Great Adventure Camping is not responsible for undeliverable packages due to customer error.

Customs & Import Duties

International customers are responsible for any customs fees, duties, or taxes.

Lost or Stolen Packages

If tracking shows delivered but you haven’t received the package, contact your local carrier first. While Great Adventure Camping is not liable for lost or stolen packages, we’ll do our best to assist you.

Returns & Refunds Policy

We want you to love your purchase. If something goes wrong, here’s how we handle it:

Eligible for Refund, Replacement, or Reshipment

• Your item is defective, damaged, or incorrect (photo or video proof required).
• Your order has not arrived within 45 days.
• Your order is marked as destroyed in transit or returned to sender through no fault of your own.

Destination Limits

Due to limited international transportation, we are unable to accept any disputes when your orders are shipped to the following countries:

Brunei, Cambodia, Laos, Vietnam, Andorra, Guernsey, Gibraltar, Greenland, Canary Islands, Iceland, Jersey, Liechtenstein, Monaco, San Marino, Vatican, Bahrain, Kuwait, Afghanistan, Antigua, Anguilla, Albania, Armenia, Angola, Argentina, American Samoa, Aruba, Azerbaijan, Bosnia and Herzegovina, Barbados Bangladesh, Burkina Faso, Burundi, Benin, Bermuda, Bolivia, Bahamas, Bhutan, Botswana, Belarus, Belize, Democratic Republic of the Congo, Central African Republic, Congo, Cote d'Ivoire, Cook Islands, Cameroon, Costa Rica, Cuba, Cape Verde, Djibouti, Dominica, Dominican Republic, Algeria, Ecuador, Eritrea, Ethiopia, Fiji Islands, Falkland Islands, Micronesia, Faroe Islands, Gabon, Grenada, Georgia, French Guiana, Ghana, Gambia, Guinea, Guadeloupe, Equatorial Guinea, Guatemala, Guam, Guinea Bissau, Guyana, Honduras, Haiti, Iraq, Iran, Jamaica, Jordan, Kenya, Kyrgyzstan, Kiribati, Comoros, Saint Kitts, North Korea Kosovo, Cayman Islands, Kazakhstan, Lebanon, Saint Lucia, Sri Lanka, Liberia, Lesotho, Libya, Morocco, Moldova, Montenegro, Madagascar, Marshall Islands, Republic of North Macedonia, Mali, Myanmar, Mongolia, Saipan, Martinique, Mauritania, Montserrat, Mauritius, Maldives, Malawi, Mozambique, Namibia New Caledonia, Niger, Nigeria, Nicaragua, Nepal, Nauru, Niue, Oman, Panama, Peru, Tahiti, Papua New Guinea, Pakistan, Palau, Paraguay, Qatar, Réunion, Romania, Serbia, Rwanda, Solomon Islands, Seychelles, Sudan, St. Helena, Sierra Leone, Senegal, Somalia, Suriname, Republic of South Sudan  Sao Tome and Principe, El Salvador, Syria, Eswatini, Turks and Caicos Islands, Chad, Togo, Tajikistan, Timor Leste, Turkmenistan, Tunisia, Tonga, Trinidad and Tobago, Tuvalu, Tanzania, Ukraine, Uganda, Uruguay, Uzbekistan, Saint Vincent Island, Venezuela, British Virgin Islands, United States Virgin Islands, Vanuatu Samoa, Bernel, Curacao, Saint Eustacius, Saint Martin, Nevis, Somaliland, Saint Bafulimi, Yemen, Mayotte Island, Zambia, and Zimbabwe.

Return Requests

• Contact us via Contact Us before sending anything back.
• Requests must be made within 15 days of delivery. For best results, contact us by Day 10 if you’re considering a return.
• Customers are responsible for return shipping unless the item is defective, damaged, or incorrect.

Non-Returnable Items

• Buyer’s remorse (change of mind, personal preference).
• Final sale or clearance items.
• Items damaged due to misuse or mishandling.

Refunds

• We’ll notify you once your return is received and inspected.
• Approved refunds are typically processed to your original payment method within 3–5 business days.
• For low-cost items, we may suggest a partial refund or replacement instead of a return to speed up the resolution.

Restocking & Return Costs

• For non-defective returns, a restocking/repackaging fee of up to 35% of the order value may apply, along with return shipping costs.
• For defective/damaged returns, Great Adventure Camping will cover return shipping when necessary.

Need Help?

If you have questions about your order, please visit our Contact Us page.